Unknownknowns Inc. (hereinafter referred to as the “Company”) establishes the following privacy policy regarding the handling of personal information of customers who contact us through this website.

(1) Personal Information

“Personal Information” refers to “personal information” as defined under the Act on the Protection of Personal Information, and means information relating to a living individual that can identify a specific individual by name, address, telephone number, contact details, or other descriptions contained in such information, as well as data relating to physical characteristics such as facial features, fingerprints, and voiceprints, and information such as insurance policy numbers that can identify a specific individual by itself (personal identification information).

(2) Method of Collection of Personal Information

The Company collects personal information such as name, company name, job title, telephone number, and email address from customers through the inquiry form on this website.
The Company will not use personal information beyond the scope of the purposes described in Article (3). If it becomes necessary to use personal information for purposes beyond the original scope, the Company will obtain prior consent from the individual.
In accordance with Article 18 of the Act on the Protection of Personal Information (hereinafter referred to as the “Act”), the Company’s business handling personal information, methods of acquisition, and purposes of use are as follows.

(3) Purpose of Use of Personal Information

The purposes for which the Company collects and uses personal information are as follows:

• For the provision and operation of the Company’s services
• To respond to inquiries from customers
• For sales and business development activities
• For recruitment and hiring processes

(4) Changes to the Purpose of Use

The Company may change the purpose of use of personal information only when the new purpose is reasonably related to the original purpose.
If the purpose of use is changed, the Company will notify customers of the revised purpose through prescribed methods.

(5) Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without prior consent of the individual, except in the following cases:

• When required by laws and regulations
• When necessary to protect the life, body, or property of a person and it is difficult to obtain the individual’s consent
• When it is necessary to cooperate with national or local government agencies in carrying out duties prescribed by law, and obtaining consent may hinder the execution of such duties

In addition, the following cases shall not be considered provision to third parties:

• When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
• When personal information is provided due to business succession such as mergers
• When personal information is jointly used with specific parties and the required information (scope, purpose, responsible party, etc.) is disclosed in advance

(6) Disclosure of Personal Information

When the Company is requested by an individual to disclose personal information, the Company will disclose it without delay.
However, the Company may decide not to disclose all or part of the information if disclosure falls under any of the following:

• When it may harm the life, body, property, or other rights and interests of the individual or a third party
• When it may significantly interfere with the proper execution of the Company’s business
• When it would violate laws and regulations

Information other than personal information (such as history and characteristic information) will not be disclosed in principle.

(7) Suspension of Use of Personal Information

If an individual requests suspension or deletion of personal information on the grounds that it is handled beyond the scope of the purpose of use or obtained improperly, the Company will conduct a necessary investigation.
Based on the results, if the request is deemed valid, the Company will suspend or delete the use of the personal information.

The Company will notify the individual of the decision.
If suspension is difficult due to high cost or other reasons, alternative measures will be taken to protect the individual’s rights.

(8) Changes to the Privacy Policy

The contents of this policy may be changed without prior notice to users, except as otherwise provided by laws or this policy.
The revised policy shall take effect when it is posted on this website.

(9) Contact Information

For inquiries regarding this policy, please contact:
Address: 2-1-8 Honcho, Nakano-ku, Tokyo 164-0012, Room 410
Company Name: Unknownknowns Inc.
Email: info@unknownknowns.jp

Information Security Statement

Unknownknowns Inc. recognizes the importance of information security and establishes the following basic policy to protect personal information and all information assets from various threats and to ensure appropriate management.

Basic Information Security Policy

• Organizational Structure
  The Company establishes an organizational structure necessary to ensure information security and clarifies responsibilities and authority.
  It also recognizes risks related to human resources and implements appropriate measures.
• Security Measures
  The Company establishes and maintains an information security management system and implements appropriate physical and technical controls to ensure proper management and operation of information assets, while continuously improving these measures.
• Compliance
  The Company complies with laws, regulations, social norms, and contractual security requirements related to information security.
• Education and Training
  The Company conducts regular education and training on information security to ensure awareness and compliance with this policy.
• Incident Response
  The Company takes appropriate measures in the event of information security incidents such as data leaks, tampering, damage, or disasters that disrupt business operations.
• Continuous Improvement
  The Company operates a management system necessary to implement this policy and strives for continuous improvement.